We ship from our Distribution facility in Pompano Beach, Florida.
Most orders are shipped within 72 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:
Serino Cigar Co. cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.
We currently ship via USPS and UPS. Orders placed during regular business hours will be processed and shipped within 72 hours, orders may be delayed if your order requires extra verification. Note: We are not in the office during the weekends and holidays.
We currently offer USPS as a method of shipment. Delivery times can very but are usually 7-15 business days but can be delayed in customs. Total shipping costs is calculated by the size and weight of your package. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or USPS may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are NOT included in the shipping fees. Serino Cigar Co. is not responsible for any duty or custom fees which may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.
We do not deliver to P.O. boxes for security purposes.
Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.