Please Note: NO returns or exchanges will be accepted on any tobacco purchases, no exceptions.
We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Please return all parcels by registered mail to the address provided in the return/exchange form within 7 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. SERINO CIGAR CO. is not financially responsible for shipping charges on returns. Please contact customer service email@example.com to receive return information.
Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.
Any sale or discounted items are final sale and not eligible for return.
PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.
If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 30 days from the receipt. Please contact firstname.lastname@example.org prior to mailing back the package to ensure the desired item is still available. SERINO CIGAR CO. is not financially responsible for shipping charges on exchanges back to our headquarters. Be sure to obtain a tracking number, as we are not responsible for lost packages. All exchanges are depending on existing stock. Notice must be given to email@example.com within 14 days for any problems or concerns with merchandise. Item must be in original packaging with tags attached and unworn. Any store credit issued will be valid for one year from date issued.
PLEASE NOTE: ALL PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
If you believe your item is defected, please email us at firstname.lastname@example.org with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.
We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.